Once I pay for US Message service, will I be billed automatically?
If you are paying for US Message services using a credit card or bank draft billing, your credit card or bank account will be billed automatically on the original account activation date.
Month-to-Month Plan
Your credit card or bank account will be billed each month automatically on the anniversary of the activation date.
Quarterly Pre-Pay Plan
Your credit card or bank account will be billed automatically every three months from the anniversary date of your original activation date.
Semi-Annual Pre-Pay Plan
Your credit card or bank account will be billed automatically every six months form the anniversary date of your original activation date.
Annual Pre-Pay Plan
Your credit card or bank account will be billed automatically every twelve months form the anniversary date of your original activation date.
If you selected the check or money order payment method for any of the plans mentioned above, US Message will send you an electronic invoice approximately fifteen days prior to the renewal date. You can continue your service by either mailing a check or money order, or you may choose to pay with a credit card.
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How can I change credit cards after signing up for US Message service?
You can click on the "My Account" button near the top of any page on the US Message web site (www.usmessage.net) to access your billing information. You will be prompted to enter your "Login" and "Password" information. Your "Login" is the first part of your email address before the "@usmessage.net."
Once you enter the "My Account" area of the US Message web site, click on the "Account Information" link in the left hand column. Once you are in the "Account Information" area, look under "Credit Card Billing."
Enter the new credit card information in the fields provided.
When you have entered all of the required information, click on the "Update" button located at the bottom of the page.
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What if I have trouble entering my credit card information?
There are many reasons why you may not be able to complete the sign-up process for one of US Message's services. We have outlined some of these reasons below. This information should assist you in resolving the difficulties you are experiencing.
- Can you access the sign-up form?
If yes, you should have received an error message describing the problem associated with your credit card transaction. Some of these causes, along with their solution, are described below:
- The credit card has expired.
If you received this message you can either contact your credit card company, or you can use a different credit card.
- The credit card number is invalid.
This error will occur when the credit card is missing digits, or the credit card numbers have been transposed resulting in an invalid number. Please check the number closely, then resubmit the form once again.
- The billing address entered does not match the billing address on record with the credit card company.
Please check the address carefully, and then resubmit the form again. If you continue to receive this error, you should verify the correct billing address with your credit card company.
- Your credit card company has refused the transaction.
Your credit card company may be experiencing temporary problems preventing approval of the transaction. Please contact your credit card company, or use a different credit card.
- You can't access the sign-up page.
It is possible that the security settings within your browser are preventing you from accessing the sign-up page. Please follow the steps below to check and modify your particular browser settings:
Internet Explorer 5.x
- Click on the Windows "Start" button, point to "Settings" and select "Control Panel."
- Double-click on the "Internet" or "Internet Options" icon.
- Select the "Security" tab.
- Make sure that the Security Level is set to Medium.
- If it is not set to medium, click on the Default Level.
- Select the "General" tab.
- Under "Temporary Internet Files," click on "Delete Files."
- Make sure that "Delete all offline content" is checked.
- Click "OK."
- Under Temporary Internet Files, click on "Settings."
- Click on "View" Files.
- Go the "Edit" menu and click on "Select All."
- Go to the "File" menu and select "Delete."
- Close the window.
- Click "OK" and "OK" again to exit Internet Options.
Internet Explorer 4.x
- Click on the Windows "Start" button, point to "Settings" and select "Control Panel".
- Double-click on the "Internet" or "Internet Options" icon.
- Select the "Advanced" tab.
- Scroll down to the "Security" section.
- Under "Cookies," select "Always accept cookies."
- Select the "Security" tab.
- For the Security Level, select "Medium."
- Select the "General" tab.
- Under "Temporary Internet Files," click on "Delete Files."
- Make sure that "Delete all offline content" is checked.
- Click "OK."
- Under "Temporary Internet Files," click on "Settings."
- Click on "View Files."
- Go to the "Edit" menu and select "Select All."
- Go to the "Edit" menu and select "Delete."
- Close the window.
Netscape
- Open your Netscape browser.
- From the "Edit" menu, select "Preferences."
- Under Category, click on "Advanced."
- Make sure that "Enable JavaScript" is checked.
- Under "Cookies," make sure that "Accept all cookies" is checked.
- Click on the "+" next to "Advanced."
- Under "Advanced," click on "Cache."
- Click on "Clear Memory Cache."
- Click "OK."
- Click on "Clear Disk Cache."
- Click "OK."
- Click "OK" to exit Netscape Preferences.
If the steps outlined above do not work, you should check your system for viruses. There is a virus called W95.Hybris that can interfere with secure transactions such as credit card processing.
If you don't have anti-virus software, you should purchase and install this vital software to protect your computer. Please follow the software instructions for updating the virus definition files, scanning your system, and removing any viruses it may find.
If you already have anti-virus software, you should update the virus definition files and scan your computer for viruses.
Should you continue to experience difficulty, please call us to complete your transaction. You can reach US Message by dialing 1-866-363-7724.
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How do I change my contact or billing information?
You can click on the "My Account" button near the top of any page on the US Message web site (www.usmessage.net) to access your billing information. You will be prompted to enter your "Login" and "Password" information. Your "Login" is the first part of your email address before the "@usmessage.net."
Once you enter the "My Account" area of the US Message web site, click on the "Account Information" link in the left hand column. Once you are in the "Account Information" area, you can change your contact information, billing address, billing preferences, credit card information and bank draft information.
When you have completed updating your information, click on the "Update" button located at the bottom of the page. Your information will then be saved.
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